Contact
We reply to every serious enquiry within 24 hours, usually with a draft route rather than a form response. There is no charge and no obligation for a first plan.
Paying a company you found online is the biggest worry most families have, and it should be. Here is exactly how we handle it, including what you should check about us before sending anything.
Yunnan SevenColor International Travel Service Co., Ltd.
云南赛文卡乐国际旅行社有限公司
The beneficiary name on your bank form must match this name exactly. If it does not, stop — do not send the payment and contact us immediately.
Bank of China
Puer North City Sub-branch, Yunnan, China
RMB account (CNY) and USD account both held in the company name above.
Full account number and SWIFT/BIC are issued on your signed invoice — not published here. If any email claims our bank details have changed, it is fraud. Call or WhatsApp us to verify before sending anything.
| Stage | Amount | When |
|---|---|---|
| Deposit | 30% | On signing the contract |
| Balance | 70% | 15–30 days before departure |
| Notice given | Refund |
|---|---|
| 60 days or more | Full refund less bank charges |
| 30–59 days | 70% refund |
| 15–29 days | 50% refund |
| Under 15 days | No refund |
Every booking includes all of the following, before you pay anything:
No. A first draft route is free and there is no obligation. We ask for a deposit only once you have a route you are happy with and a signed contract.
Usually within 24 hours, including weekends. WhatsApp is the fastest route. If you have not heard from us in two days, message again — some hotel spam filters are aggressive and we would rather you chase us.
Your money goes into a licensed Chinese travel company bank account, not a personal account, and we are covered by the compulsory travel agency liability insurance required of all licensed operators. The single most important check you can make is that the beneficiary name matches our business licence exactly, which is why we publish both.
We issue invitation letters where required and tell you which visa category fits your nationality. We cannot apply on your behalf — that must always be done through the Chinese embassy or consulate in your country. Policy changes often, so we will point you to the current official rules rather than rely on memory.
You call your planner directly on WhatsApp. If they miss it, you call their named backup. Both numbers are given before you fly. We do not operate a ticket queue for travellers already in the country.
Ages, dates, days available, rough budget, one sentence on what you want them to remember.